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So my Foreo Luna Mini 3 saga continues. I called Foreo Customer Service, and no one answered. Eventually I was given the opportunity to leave my name and phone number to get a callback. About an hour later, a customer service rep called me back. She told me that my new pink Foreo Luna Mini 3 was registered on the Foreo app, but she was unable to figure out why my the device wouldn’t pair via Bluetooth to the app.
I finally asked her if I could exchange it for another one. She said that I could. I could mail the pink Foreo Luna Mini 3 back to Foreo in Miami, and once they received it, they would mail me a new one. Ugh, it sounded like it would take a month with the mail being what it is these days. I told her I was going to try to exchange it at my local Ulta. I called the Ulta store nearest me and explained that the Foreo Luna Mini 3 that I bought online during Ulta 21 Days did not work. I asked if I could exchange it in the store. She told me they had two Foreo Luna Mini 3s in stock, one pink and one blue. I chose the blue one to change my luck. I drove over on Monday afternoon and exchanged the pink one for the blue.
The next day (yesterday), I plugged in the blue Foreo Luna Mini 3 to charge it. It charged in a little less than an hour and a half.
First, I pressed and held the Home button for 5 seconds to pair the device with the app via Bluetooth. Whew, it worked. Next, I added a new Luna Mini 3 to the Foreo app,
and I scanned the QR code in to add the serial number.
So far, so good. I added that I purchased it in a store on Monday and I uploaded a photo of the new paper receipt. Eureka! This time it worked! I got the “Registered” message on the app.
Next, I went to Settings on the app to “program” the device. I thought it was going to ask me questions about my skin type, my age, my skin concerns, but maybe I missed all that. It didn’t ask me anything. It set the “program” for 10 seconds for each of the four quadrants of my face. I pressed the Start button on the app, and the Foreo Luna Mini 3 started vibrating/cleansing. I decided that 10 seconds wasn’t long enough for the sides of my face, so I changed the length of time to 15 seconds for those two quadrants. Easy.
The silicone nodules on my new Foreo Luna Mini 3 are softer than those on my first generation Luna, and I like them better. Foreo says the nodules are 25% softer, but I’m not sure softer than which models. But they are noticeably softer. Also, there are more nodules, so that’s great too.
For some reason, I thought that the new Foreo Lunas including the Minis had, like, 18 different programs you could choose from. I can’t find them on the Mini 3, so maybe I made a mistake and that’s just on the larger Luna. Oh well.
I tried starting the Luna Mini 3 without the app by pressing the Home button twice. The first time I tried, it didn’t work. But I tried again a couple of minutes later, and that time it started up and followed the program that I entered into the app. Cool.
The only thing I haven’t figured out yet is how to get to the Glow Boost Mode, a 30 second program. I think to get there I have to press the Home button three times. I’ll try it tonight.
Oh, and there’s a Find My Foreo tab on the app that I have to set up just in case. I usually leave my Foreo in the bathroom, so I’m not sure it can really get lost, but you never know.
So I guess all’s well that ends well. The customer service from Foreo was decent. I was really pleased by the cooperation by my local Ulta. Now I just have to keep exploring and make sure I have accessed all of the Luna Mini 3 benefits.
If you have a Foreo Luna Mini 3, is there anything I am missing? Can it be customized, and if so, where do I do it?
In the end, I guess I’m satisfied. The blue one seems to work. I was able to exchange it without too much trouble. And I was able to register the product. I hope I will enjoy using it as much as my old original Luna.
What do you think? Does it appeal to you? Or is the fact that you have to use a phone app to register it and “program” it a turn off? Do tell.
And BTW, there are sales on Foreo products now. Foreo.com has sales up to 40% on certain products (e.g. 15% off Luna 3Plus, 25% off on Luna Mini 2 etc.) Luna Mini 3 is new, and it’s full price. I really lucked out getting it at Ulta 21 Days. Lookfantastic and SkinCareRX (owned by Lookfantastic) both have sales up to 50% on select Foreo devices. On Lookfantastic, the Luna Mini 2 is 50% off $119, or $59.50. So if you don’t need the latest and greatest, $59.50 is a great price!
Yippee!!!! I am thrilled for you that you got a working Foreo this time! The blue is a pretty shade, too. It’s good to hear that Ulta did right by you as well. Hope you’re as happy with this one as with the original!
Thank you, Gabrielle 😘 So far, so great!
Yay! I am so glad that you got one that works! What a data to go through, but at least you now have a working Foreo!
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Yes, and both Foreo and Ulta were very helpful!
I’ve been wondering about the Foreo! Thanks for sharing! Xo
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I’ve had my first generation FOREO Luna for almost 10 years. I also have the IRIS version that I probably could have skipped, but it’s still nice. The new mini seems promising!
A happy ending and now many days of using it properly. I’m glad this works.
I’m glad you were able to return and are happy with it now.